At Light My Bricks, we want your experience to be smooth from start to finish. If something’s not quite right with your order, we’re here to help. To help us resolve any issues quickly and efficiently, please take a moment to follow these important steps when your order arrives:
Step 1: Check it out!
As soon as your order arrives, please look to make sure that all the correct items have been received. While we take great care in packing your order, occasional human errors can occur. It’s best to check everything right away—sometimes smaller items may shift during transit and can be overlooked in the box.
Step 2: Hold onto the packaging
Please keep all the original packaging—boxes, bags, inserts, you name it—until you’re completely happy with your order. If something’s missing or needs swapping, having everything together makes it easier for us to help.
Step 3: Handle with care
Inspect your goodies gently and take extra care not to damage the packaging as you unpack.
Step 4: Save your invoice or packing slip
Keep your invoice or packing slip handy! It helps us quickly track down your order info if you ever need support. You can also refer to the order confirmation number we emailed you.
Step 5. Enjoy your new lighting kit! Once everything’s in order, it’s time to build, light up, and enjoy your creation.
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